Pondduck Outfitters accepts returns and exchanges made within 60 days of purchase. Please decide if you are completely satisfied with your item before washing. We only accept returns and exchanges if item is unworn and is in "as-sold" condition: Items returned in such unmerchantable condition will be returned at purchaser's expense or discarded, at purchaser's option.
Item(s) are unwashed
Item(s) are unworn
Item(s) are free of any odors
Item(s) are in original condition and packaging
If your item(s) comply with step 1 then the next step is to include the following information (You can simply return the packing slip and make a note that all info on there is the same):
Purchaser's full name, phone number, shipping address and primary email address
A list of item(s) and why you are returning them (wrong size, wrong product, didn't like color, etc.)
List if you are requesting an exchange or a refund
If an exchange is requested, list the item(s) of equal value you would like to replace the returned item with. Please refer to our website for item name, color and size and then list the item’s full product name, color and size of your choosing
*Note or letter (this can be the packing slip) MUST be included for exchange or refunded to be honored
Once step 2 has been completed, take that note, letter or packing slip and item(s) you are returning and place them in a shipping package similar to the package your item was shipped to you in (you may wish to ask your shipping carrier if you are able to reuse the package that you received your original item in). To help keep the returned item(s) safe in transit please neatly fold and place shirts in a puncture proof poly plastic shipping envelope/bag and return all hats in a box.
Shipping and handling fees are not refundable. You will need to pay for return shipping but we will ship any exchanged item(s) to you free of charge (international orders are not eligible for free returns). All returned item(s) must be shipped using a service that tracks packages such as FedEx, UPS, or USPS (ask for services that have tracking options). We cannot assume responsibility for misdirected or lost shipments.
Please send all returns to:
Returns (Order #)
7906 Wolf Dr
Corpus Christi, Texas 78414
Once we receive your package our team will verify its contents and inspect the item(s) to insure it is in as-sold-condition. If you requested an exchange we will ship out the new item via ground shipping upon processing of the returned item(s) and verify content complies with our returns and exchanges policy.
If a refund is requested your a check will be issued or PayPal account will be credited the purchase price of the returned item(s) upon processing and verification that content complies with our returns and exchanges policy. Shipping and handling fees are not refundable.
Please allow a minimum of 14 days for us to receive and process your exchange or refund.
Pondduck Outfitters customer service and support is always available to our customers. Should you need assistance, support, or perhaps have a questions about your order, kindly contact us at: